Terms of Service

Effective date: 1 June 2026
Last updated: 1 June 2026

1. Acceptance of Terms

By accessing or using ComplaintCraft at complaintcraft.app ("the Service"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use the Service.

2. Description of Service

ComplaintCraft provides an AI-powered tool that helps consumers:

• Understand their consumer rights in a specific country and category
• Generate complaint letters and follow-up correspondence
• Identify the appropriate regulatory body or ombudsman
• Estimate potential compensation entitlements based on published rules

The Service is provided free of charge and is supported by advertising. No account or registration is required.

3. Not Legal Advice

The information and letters generated by ComplaintCraft are for general guidance purposes only and do not constitute legal advice. ComplaintCraft is not a law firm and is not a substitute for legal counsel.

While we take care to reference accurate and current consumer protection laws, regulations change and the application of law to specific facts requires professional judgement. We make no guarantee that any letter generated by the Service will produce a particular outcome.

For matters involving legal proceedings, regulatory complaints, or complex disputes, we strongly recommend consulting a qualified solicitor, attorney, or consumer rights organisation in your country.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to generate false, fraudulent, or misleading complaints
• Submit information you know to be inaccurate or fabricated
• Use the Service to harass, threaten, or intimidate any individual or organisation
• Attempt to interfere with or disrupt the Service or its infrastructure
• Circumvent any technical measures we use to provide or secure the Service
• Use the Service in any way that violates applicable laws or regulations

We reserve the right to terminate access for any user we believe is abusing the Service.

5. Accuracy of Information

We make reasonable efforts to ensure the legal references within ComplaintCraft are accurate and current. However, consumer protection laws vary significantly between jurisdictions and change over time. We cannot guarantee that all information is complete, accurate, or up to date.

You are responsible for verifying any legal information before taking action. If you believe a legal reference in the Service is incorrect or out of date, please contact us.

6. Intellectual Property

The ComplaintCraft name, logo, and Service design are our intellectual property. The complaint letters and documents you generate using the Service are yours to use as you see fit. We claim no ownership over the output you create.

7. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranty of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that any particular result will be achieved from using it.

8. Limitation of Liability

To the fullest extent permitted by applicable law, ComplaintCraft shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, including but not limited to:

• The outcome of any complaint letter or dispute
• Reliance on information provided by the Service
• Loss of data due to session expiry
• Unavailability of the Service

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Third-Party Links

The Service may contain links to external websites and resources. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them.

11. Governing Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, except where local consumer protection laws in your country of residence provide otherwise.

12. Changes to These Terms

We may update these Terms from time to time. We will indicate the date of the latest revision at the top of this page. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

13. Contact

If you have questions about these Terms, contact us at: hello@complaintcraft.app