ComplaintCraft is completely free to use and requires no account. Your information is never stored permanently — only for the duration of your session.
What Is ComplaintCraft?
ComplaintCraft is an AI copilot for consumer rights. We help everyday people understand what they're entitled to, write formal complaint letters, and navigate the escalation process — all without needing a lawyer or legal expertise.
When a flight is delayed, a landlord withholds a deposit, or a retailer refuses a refund, most consumers don't know where to start or what they're legally owed. ComplaintCraft does. We walk you through your situation, tell you exactly what the law says in your country, and generate a professional letter that companies take seriously.
Who Is It For?
ComplaintCraft is for everyday consumers who've been treated unfairly and want to fight back without hiring a solicitor. We currently cover five countries:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
What Categories Do You Cover?
We currently cover the three most common consumer complaint categories:
- Airlines & Travel — flight delays, cancellations, lost luggage, denied boarding
- Landlords & Housing — deposit disputes, failure to repair, illegal entry, lease violations
- Retail & E-commerce — faulty products, refused refunds, undelivered goods, misleading descriptions
More categories are coming. Get in touch if you have a complaint type you'd like us to add.
How Does It Work?
You describe your situation in plain language — no forms to fill in, no checkboxes. Our AI advisor asks a few targeted follow-up questions to understand exactly what happened. It then:
- Explains your legal rights in plain English
- Estimates your compensation entitlement where applicable
- Identifies the right regulatory body or ombudsman
- Generates a formal, legally-referenced complaint letter
- Guides you through escalation if the first letter is ignored
Is the Advice Legally Accurate?
ComplaintCraft references real consumer laws for each country and category — such as EC 261/2004 for UK flight delays, the Australian Consumer Law under the Competition and Consumer Act 2010, and state-level landlord-tenant statutes in the USA. Our AI never invents legal claims; it works only from a curated knowledge base maintained by our team.
That said, ComplaintCraft is a guidance tool, not a law firm. For complex situations or legal proceedings, always consult a qualified solicitor, attorney, or consumer rights adviser in your country.
Why Is It Free?
ComplaintCraft is free to use and is supported by Google AdSense advertising. We show a small number of unobtrusive ads on some pages. We will never show ads inside the active conversation interface — your complaint session is always ad-free.